Productivity Aids for WebSphere Voice Reponse for Windows and DirectTalk/2

Page Updated: Wednesday, May 4, 2005

Page is maintained by:
Kirk F. Smith
IBM AIM Solutions Development
Research Triangle Park, NC
1 919 543-4422 Tie 441
 

Click here to see what's new at the web site.

Introduction

For those of you who don't know me, I worked with DirectTalk on the OS/2 and Windows platform since the inception of the product (1991).

One of the key features of the WebSphere Voice Response products is a clearly architected and open interface. During my time with WVR, I have had occasion to write a number of tools which extend the functionality of the product or make it easier to use and manage. Hopefully, these tools will make also your life with WVR a little easier. 

Which products do these tools work on?

These tools will work with any of the following products:

WebSphere Voice Response for Windows (This is actually the same product as DirectTalk for Windows.)
DirectTalk/2 (OS/2 Warp)
DirectTalk for Windows (Windows NT Version 4 and Windows 2000)
Corepoint Voice Response for OS/2 (This is actually the same product as DirectTalk/2.)
Corepoint Voice Response for Windows (This is actually the same product as DirectTalk for Windows.)
Syntellect VocalPoint for OS/2 (This is actually the same product as DirectTalk/2. Syntellect purchased it from IBM under an OEM agreement.)

Please note these tools will not work on any version of DirectTalk for AIX or DirectTalk/2 Version 1.x.

Licensing and Support

You should be aware that these tools are not a formal part of the DirectTalk or WebSphere Voice Response programs and are not supported by IBM. The tools are provided on an "AS-IS" BASIS WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NO INFRINGEMENTS WHICH ARE EXPRESSLY DISCLAIMED.

In plain english, the above says "If any of these tools do not work for you, IBM is under no obligation to fix them." I would still like to hear about problems you may have had. Sometimes, I am able to make a fix and provide a workaround.  So, if you have any questions on any of these tools and wish to report a problem, please drop a note to me at  kfs@us.ibm.com.

Installation

Nearly all of the tools are provided as ZIP files. Therefore, you will need some sort of unzip tool for either OS/2 or Windows. Unzip the tool into a temporary directory. There will a README text file with the installation instructions or see the pages here. (Most tools merely need to be copied in the same directory as where WebSphere Voice Response is installed.) The only tool with a true installation program is the Database Editor for Windows.

Please note that these tools were written when WebSphere Voice Response for Windows was called DirectTalk for Windows so all documentation will say "DirectTalk" instead of "Websphere Voice Response". I'm too lazy to change every bit of code, documentation, and web page  just to reflect the new, current name of the product. Fear not! They will work fine with your WVR system which probably still says "DirectTalk", too!

Where's the code?

Pick a category of tool you are interested in:

  1. Tools to use with WebSphere Voice Response Databases
  2. Tools to import and export voice data
  3. Tools to create and manage application control files
  4. User Actions
  5. Sample Applications

 

Other Useful WebSphere Voice Response Links

External Internet Sites

IBM WebSphere Voice Response Home Page - http://www-4.ibm.com/software/speech/enterprise/universalaccess_2.html

IBM Voice Server - http://www-4.ibm.com/software/speech/enterprise/ep_1.html

IBM DirectTalk Beans - http://www-4.ibm.com/software/speech/java/dtinfo.html

IBM Voice Server for DirectTalk - http://www-4.ibm.com/software/speech/java/vxml/

Latest Corrective Service for DirectTalk/2 - ftp://ftp.software.ibm.com/ps/products/dt2/fixes/dt2210sp/

Latest Corrective Service for DirectTalk for Windows - ftp://ftp.software.ibm.com/ps/products/directtalk_win/fixes/servicepak/

Callpath and DirectTalk Users Group Mailing List -- http://www3.bc.edu/callpath/

Genesys CallPath - http://www.genesyslab.com/callpath/

Trademarks and Service Marks

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

DirectTalk
DirectTalk/2
IBM
Corepoint
OS/2

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation, in the United States and/or other countries.

Other company, product, and service names may be trademarks or service marks of others.

What's New!

February 21, 2000 Welcome to the new Web Site!
February 23, 2000 Added search capability to site
February 24, 2000 Added URL to Links. Fixed some typos.
March 3, 2000 DTNTEDIT 1.00 added. 
March 6, 2000 DTNTEDIT 1.01 added. 
March 16, 2000 DTNTEDIT 1.05 added.  Added some more useful links.
June 15, 2000 DTNTEDIT 1.06 added.  Updated some of the URL links.
October 17, 2000 Voice Import/Export for Windows 1.1 added. Click here to find out more. Corrected some links.
February, 12, 2001 DTNTEDIT 1.07 added. 
February 23, 2001 DTNTEDIT 1.08 added. Click here to find out more.
February 6, 2002 General  housekeeping update to fix phone numbers, product names, links, etc.
   

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